Any item that is not bespoke and not made to order (such as ready to print Ogham inscriptions) that also meets the following criteria:

1) Within 30 days from the date of purchase

2) In unused and resellable condition

3) In the original intact packaging.

 The following items cannot be returned:

• Bespoke or custom artworks

• Gift cards

• Discounted items

Every effort is made to ensure each piece is crafted using high quality materials and finishing. Each order is hand-finished and packed by Helen to ensure the highest standards of quality control.

If your purchased product has a clear fault, contact hello@oghamirishdesigns.com within 7 days of the delivered date and she will work with you to try to resolve the issue.

Tracked shipping comes with insurance on accidental damages in transit. Please note: This does not apply to orders mailed with standard shipping. Damage returns cannot be processed in this instance and you will need to consult with the local Postal system on damages incurred during transit.

Your purchase may be valid for exchange if it falls under permissible criteria. Email hello@oghamirishdesigns.com to find out about your specific order. Once the exchange request is approved, the replaced item will be shipped to you. The artist reserves the right to refuse exchange.

In the unlikely event that you change you mind or want to cancel your order please email hello@oghamirishdesigns.com.

If work has not begun: you will be refunded in full.

For partially completed orders: a sum of 50% of the total cost (plus paid shipping fee if applicable) will be retained to cover the costs of time and materials.

Depending on current work flow, some pieces may be completed within the first few hours of ordering.

For custom orders, once the has been completed and shipped Helen is unable to process refunds.

There may a rare occasion where the piece you ordered does not meet your expectations. Helen tries to ensure this never happens by:

• Consulting with each customer in person on their vision for the piece: e.g how a piece will be cropped, what orientation it will be, what the style of it will be.

• Setting expectations: each piece is a representation of the photograph, and may not be an exact replica. Every effort is made to honour the likeness of subjects within each photographs. Please be aware as it is a hand produced items some tiny variations may occur.

• Defining a clear production time: during peak season such as Christmas orders make a little more time. Every piece is made by hand by one person alone.

On occasion it is possible to make minor adjustments upon request and Helen is happy to do so if it is possible.

Where orders meet the criteria stated in the second paragraph, the following refund options are supported:

• Refund to the original payment method

• Refund to store credit

• Exchange

For instructions on how to ship the returned products, please email hello@oghamirishdesigns.com.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.